Refund Policy

Last updated:

1. Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving the product without giving any reason.

The cancellation period will expire 14 days after the day on which you receive the goods.

2. How to Cancel

To exercise your right to cancel, you must inform us of your decision by:

You may use the model cancellation form below, but it is not obligatory.

3. Return of Products

You must return the products to us without undue delay and in any event not later than 14 days after you have informed us of your cancellation.

Products must be returned in their original packaging, unopened and unused, unless the products were damaged or defective when you received them.

4. Refund Process

We will reimburse you for all payments received from you, including delivery costs, without undue delay and in any event not later than:

  • 14 days after the day we receive the products back from you, or
  • 14 days after the day you provide evidence that you have returned the products

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

5. Return Shipping Costs

You will bear the direct cost of returning the products unless the products were defective or not as described.

6. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

7. Exceptions

You cannot cancel your order if:

  • The products have been unsealed and used
  • The products are personalized or made to your specifications
  • The cancellation period has expired

8. Model Cancellation Form

To: Choglannxodiu

I hereby give notice that I cancel my contract of sale of the following goods:

Order number: [INSERT ORDER NUMBER]

Ordered on: [INSERT DATE]

Name: [INSERT NAME]

Address: [INSERT ADDRESS]

Date: [INSERT DATE]

Signature: [INSERT SIGNATURE]

9. Contact Us

For questions about returns or refunds, please contact us:

Choglannxodiu
George St W, Blackburn BB2 1PQ, United Kingdom
Email: assist@choglannxodiu.world
Phone: +447841586595