Complaints Policy

Last updated:

1. Our Commitment

At Choglannxodiu, we are committed to providing excellent customer service. If you are not satisfied with our products or services, we want to hear from you so we can put things right.

2. How to Make a Complaint

You can make a complaint by:

Please provide as much detail as possible, including your order number (if applicable), the nature of your complaint, and what you would like us to do to resolve it.

3. Our Response Times

We aim to acknowledge your complaint within 5 working days and provide a full response within 14 working days. If we need more time to investigate, we will keep you informed of our progress.

4. Our Complaints Procedure

  1. We will acknowledge receipt of your complaint within 5 working days
  2. We will investigate your complaint thoroughly
  3. We will provide a full response within 14 working days, or inform you if we need more time
  4. If you are not satisfied with our response, you can request a review

5. Alternative Dispute Resolution

If you are not satisfied with our final response, you may refer your complaint to:

  • The European Online Dispute Resolution platform at ec.europa.eu/consumers/odr
  • An alternative dispute resolution provider approved by the Chartered Trading Standards Institute

6. Contact Us

For complaints or concerns, please contact us:

Choglannxodiu
George St W, Blackburn BB2 1PQ, United Kingdom
Email: assist@choglannxodiu.world
Phone: +44 7841 586595